Refund and Cancellation Policy

Last updated 28 October 2026

This policy explains how cancelling a plan and getting a refund work for payments made to Gigoff. It is part of our Terms of Use.

Cancelling a plan

• You can cancel a monthly plan at any time from Billing in the app. Cancelling stops future renewals.
• Your plan and its monthly takes stay until the end of the period you have already paid for; it does not renew after that.
• Takes from top-ups stay on your account and can still be used. They do not expire.

Refunds

• Top-ups. Unused takes from a top-up can be refunded within 7 days of buying it. Only the unspent part is refunded.
• Plans. A monthly payment is not refunded once its period has started, including when you cancel part way through.
• Charged in error. A duplicate charge, a charge after you cancelled, or a charge for a payment that failed on our side is refunded in full.
• Free takes. Takes given free cost nothing, so there is nothing to refund.

How to ask for a refund

Email ashok@t9l.com from the email address on your account, with the invoice number from Billing → Invoices. We reply within 2 working days.

Approved refunds go back to the original payment method through Razorpay and usually arrive within 5 to 7 working days. The refunded takes are removed from your account.

Delivery

Gigoff is delivered online. Takes are added to your account as soon as the payment is confirmed, usually within a minute.

Contact

Gigoff, operated by Ashok Kumar Vishwakarma, A8 103, Casa Greens 1, Sector 16, Greater Noida West, Uttar Pradesh 201318, India. Email ashok@t9l.com.